Most people are aware of the age-old adage – if it sounds too good to be true, it probably is. In the world of Telecommunications, those who are negatively impacted by False Answer Supervision (FAS) – from carriers to end-users – know this all too well. If a rate offered by a supplier to a destinations sounds too good to be true, it probably is. The supplier (or their far-end provider) often introduces FAS as a way to subsidize their profit margin.
Suppliers who are benefitting from the profits generated by the fraudulent billing are able to offer carriers tantalizingly aggressive pricing. The suppliers also garner arbitrage revenue through activities such as call duration rounding (most carriers settle with minimum increments above one second).
While the suppliers win, the international wholesale voice carriers unfortunately lose. Carriers often unwittingly passing along FAS termination on their network. They are also the ones to absorb the impact of being overcharged by suppliers.
We are taking a multipronged approach to combating FAS. We are working proactively to identify and eliminate FAS on our network, often before customers are impacted. We have also implemented a four-step process which ultimately ends in termination of service for those suppliers who are unable to meet our strict guidelines. Working together is paramount to eliminate this critical industry-wide problem and we look forward to teaming with other carriers to protect the integrity of our services.

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